Job: AT&T Assistant Manager, Store/Kiosk - Nashua, NH, Pheasant Lane Mall

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Jobing Description

Description
As an Assistant Manager, Store/Kiosk, you will assist the Retail Store Manager in the daily operation of a retail store. Your duties will include: maintaining inventory levels, conducting physical inventory checks, maintaining store appearance, and complete day-to-day paperwork as directed.


Additional Responsibilities:

Work directly under the supervision of the Retail Store Manager

Spend 75% of your time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting

Resolve customer escalations

Verify accuracy of daily service revenue reports and bank deposits

Maintain proper inventory controls, facilitate inventory transactions and maintain compliance with AT&T Mobility store standards

Ensure store/kiosk is opened and closed appropriately by following standard procedures

Qualifications
Required Qualifications:

• Two years sales/customer service experience in the telecommunications or related industry
• Two years progressive sales experience in the telecommunications and/or retail industry
• Ability to work extended hours, including evenings and weekends and holidays
• Ability to stand for long periods of time
• May be required to wear a uniform
• Ability to work more than 40 hours/week if needed (overtime)

Desired Qualifications:

• Three or more years sales/customer service experience in the telecommunications or related industry
• Previous management experience
• Well developed planning, analytical and problem-solving skills
• Strong organizational skills and attention to detail
• Strong communication, leadership, and presentation skills
• Ability to operate a personal computer, wireless equipment, copier and fax
• Ability to work at multiple locations within district preferred
• Familiarity with wireless terminology and AT&T Mobility systems preferred

We offer:

• Competitive pay: hourly pay plus you can earn $1,400 or more per month in commission by meeting and/or exceeding sales objectives for your store!'
• Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
• Top-notch on-going training on the latest technology
• A fun, fast paced work environment

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Requisition Number: 1149696

Skills / Requirements

See Above