Job: Automotive Service Advisor

Jobing Description

Automotive Service Advisor
Group 1 Automotive

Details

Location: NH - Manchester Job Type: Automotive
Skilled Labor - Trades
Base Pay: N/A Required Education: High School
Bonus: Required Experience: At least 2 year(s)
Other: Required Travel: None
Employee Type: Full-Time Relocation Covered: Not Specified
Industry Automotive - Motor Vehicles - Parts, Retail, Consumer Products

Job ID: Lexus Manchester

Description

Lexus of Manchester, NH is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add qualified SERVICE ADVISOR to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you ve got the horsepower to join a fast paced environment and hit our high standards - apply today!

Responsibilities (include but are not limited to):

* Meet and greet service customers promptly in a professional and courteous manner.
* Inspect vehicle and refer to service history to accurately identify and verify customer s service needs.
* Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
* Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
* Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
* Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
* Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
* Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
* Meet requirements of the state and federal law for automobile repair and consumer protection.
* Demonstrates behaviors consistent with the Company s Values in all interactions with customers, co-workers and vendors.

Requirements

Requirements (include but are not limited to):

* Two or more years of previous experience as a service advisor.
* ADP Dealer Services Experience a plus.
* High school diploma or equivalent.
* Valid driver license in the state that you will work and a good driving record.
* Great attitude with high-energy personality.
* Excellent customer service skills.
* Professional appearance and work ethic.
* Ability to work well in a process driven environment.
* Outstanding communication skills in both verbal and written.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Compensation and Benefits:

In addition to competitive pay, we offer our associates:

* Health insurance
* Dental insurance
* Vision, Life, Disability insurance
* 401(k) plan with company match
* Paid vacation
* Employee Stock Purchase Plan
* Employee Vehicle Purchase Program
* Professional work environment, with job training and advancement opportunities

If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.