Job: Course Technology Support Specialist

Jobing Description

To support the College by providing the highest level of customer and technical support for the Master of Health Care Delivery Science (MHCDS) program.
Skills & Knowledge: Passionate about customer service and support.
Exceptional interpersonal skills with the ability to effectively assist often-frustrated users in high-pressure situations.
In-depth knowledge of operating systems, applications software and instructional technologies.
Strong organizational skills with the ability to set priorities and manage time effectively in an environment with frequent interruptions.
Strong technical writing and oral communications skills.
Ability to juggle multiple demands and pressures while maintaining calm attitude.
Demonstrated hardware diagnostic and troubleshooting skills.
Knowledge and skills for supporting user problems in interacting with web based media.
Advanced configuration/reconfiguration of hardware, including Windows, Mac and mobile devices.
Commitment to diversity and to serving the needs of a diverse population.
Minimum Experience: Three plus years of experience providing front line computing support services.
Experience in a progressive IT environment preferably in a diverse educational environment supporting a heterogeneous mix of integrated information and instructional technologies.
Windows and Mac OS desktop admin experience.
Experience in higher education desktop and application support preferred.
Experience with synchronous meeting software preferred.
Experience with video capture and video capture preferred.
Experience with online media preferred.
Proven track record of commitment to IT support excellence.
Minimum Education: Bachelor's degree preferably in computing or information technology, or the equivalent combination of education and experience.
MCDST or other information technology support certifications desirable.
Proven commitment to continued professional development of technical support and customer relations skills.
FLSA: Exempt
Level: Not Applicable
Employment Category: Regular Full Time
Link to Position Description:
Not available for faculty positions Click Here for Description
Contact name of the individual who will be receiving/viewing the resumes,cover letters, etc. Joshua Kim
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